1. Order Cancellation
- Buyers may cancel orders before shipment, where allowed by the seller.
- Once an order is shipped, cancellation depends on the seller's policy.
2. Refund Eligibility
Refunds may be issued for:
- Cancelled orders
- Failed transactions
- Damaged products (subject to seller verification)
- Wrong products received
- Non-delivery
Approval
Refund eligibility depends on seller approval and applicable platform policies.
3. Refund Timeline
- Approved refunds are initiated promptly from our side.
- Refunds generally take 3–10 business days to reflect in the original payment method, depending on your bank or payment provider.
4. Payment Failures
If a payment is deducted but the order is not created, the refund is automatically processed according to Razorpay and banking timelines — typically within 5–7 business days.
5. Non-Refundable Situations
Refunds will generally not be issued for:
- Products that have been used
- Customized or made-to-order products
- Digital products (where applicable)
- Orders involving a violation of these policies
6. Contact
For refund queries, write to hello@fleaco.com with your order number.
Questions about this page?
Contact us at hello@fleaco.com.